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We are residents of the Buckingham Forest neighborhood in Furlong, PA. All of the homes in the neighborhood were built by Toll Brothers. The homes range in age from approximately 12 – 15 years. Over the past couple of years it has come to our collective attention that there have been issues resulting from the poor / improper initial construction of our homes (THOUGH NOT EVERY HOME MAY BE IMPACTED). For example, reports from construction experts reveal that the installation of windows was improperly done with incorrect flashing procedures and practices, incorrect installation and flashing of entry doors, and other areas of potential water entry were incorrectly completed. Additionally, moisture management systems (behind the exterior layer) were improperly installed. And yet, all of our homes were inspected by both Toll and Buckingham Township, and ultimately approved for sale and occupancy.
Toll Brothers has agreed to help some homeowners address these problems. Specifically, these are the homeowners that are within the 12 year warranty period (10 years from the builder + 2 years from the State of PA under the Statute of Repose). In most situations, this remediation involves a full removal and replacement of the exterior material (i.e. stucco, brick, stone, etc.), replacement of windows, extraction of rotted wood and sub-structures, etc.
However, for a large number of homeowners in the neighborhood, Toll has refused to help remediate and fix the issues. This is due to the fact that we are outside of the formal warranty period of 12 years. When we approached a representative of Toll’s Warranty Department we were told that all members of management were in alignment on this corporate position, and that they felt it was “defensible”. Further, when we asked why they never disclosed the problems to homeowners, they replied, “Well we never hid it”. As a result of our horrific situation, some homeowners have begun to pay out of pocket to have their home remediated. This is a scenario and cost that will be repeated many more times, and will translate into a personal bill of $80,000 - $150,000 (possibly more) per home to do correctly. For many, this will likely translate into borrowing money, or taking funds from retirement or college savings. This is all the result of incorrect and non-compliant building practices that should never have occurred.
Don't be left on the outside looking in as so many Toll homebuyers have found themselves. Let us help educate you and guide you to take action against Toll Brothers in an effort to protect what is likely the biggest investment of your life.
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